Returns & Exchanges
Not completely satisfied with your order or received a defective item? No worries — at MAHEZA, we’re here to help.
You can request a return or exchange within 30 days of receiving your order.
To get started, please contact our customer support team:
📧 support@MahezaJohannesburg.com
Eligibility for Returns
To be eligible for a return:
• Items must be unused, unworn, and in original condition
• All original packaging, tags, and accessories must be included
• The return request must be made within 30 days of delivery
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
• Swimwear
• Jewelry
• Undergarments or intimate items
• Items marked as Final Sale
Returns in 4 Simple Steps
Step 1
Email our support team to request a return. We will provide a return form and instructions.
Please review all return conditions carefully before sending your item.
Step 2
Complete the return form with all required information.
Step 3
To return your item:
• Ship the item to the address provided (Hong Kong / China warehouse)
• Ensure the item is unused and in its original condition, including packaging
• Include the completed return form inside the package
• Use a shipping method with tracking
Important: Return shipping costs and arrangements are the responsibility of the customer unless the item is defective or incorrect.
We are not responsible for lost return packages without tracking.
Step 4
Once your return is received and inspected:
• Approved returns will be refunded to the original payment method within up to 7 business days
• Shipping fees (if any) are non-refundable
Damaged, Incorrect, or Defective Items
If you receive a damaged, defective, or incorrect item:
• Contact us within 48 hours of delivery
• Include clear photos of the issue
If approved, MAHEZA will cover return shipping or offer a replacement or refund.
Changes & Cancellations
Orders are processed quickly.
• Changes or cancellations are only possible within 24 hours of placing your order
• After this time, orders cannot be modified
Refused or Undeliverable Packages
If a package is refused or cannot be delivered after multiple attempts and no redelivery is arranged:
• The package may be abandoned by the courier
• No refund will be issued
Return Shipping Responsibility
• Returns due to personal preference: customer is responsible for shipping costs
• Defective or incorrect items: MAHEZA will cover return shipping
Delayed Deliveries
If your order arrives later than the estimated delivery time:
• You will receive an additional 7 days to request a return
If your order is delayed, please contact our support team — we’re happy to assist.
Additional Protection Clauses (Important)
• We reserve the right to limit or refuse returns from customers with excessive return history
• Items returned used, worn, damaged, or incomplete may be rejected or partially refunded
• Refunds may be denied if the return does not meet our policy
• We are not responsible for delays caused by customs, carriers, or external factors beyond our control